PrusIQ™ Operational Maturity Assessment
PrusIQ ™
Operational Insight

Operational Maturity Assessment

A simple PrusIQ™ assessment to understand where your operations sit today across strategy, process, data, people, technology, and continuous improvement.

5 to 7 minutes to complete 12 scored questions Instant maturity scorecard

1. Organization Details

This helps PrusIQ™ tailor the conversation and follow up with a more targeted view of your operational needs.

2. Maturity Questions

Use this scale for each statement: 1 = Ad hoc, 2 = Emerging, 3 = Defined, 4 = Managed, 5 = Optimizing.

Strategy and Alignment
1. We have a clear operational strategy that is understood across the organization.
2. Operational goals are clearly linked to overall business outcomes such as growth, cost, quality, and experience.
Process and Standardization
3. Critical workflows are documented, standardized, and followed consistently.
4. Handoffs between teams are clear with minimal rework, delays, or confusion.
Data and Measurement
5. We have well defined KPIs for quality, cost, speed, and customer or member experience.
6. Leaders and teams use data regularly to make decisions and prioritize improvements.
People and Capability
7. Teams are trained on standard work, problem solving, and continuous improvement basics.
8. We have clear roles and accountability for owning and improving key processes.
Technology and Automation
9. Our tools, systems, and workflows support the way work actually happens rather than forcing workarounds.
10. We use automation and AI where it makes sense to reduce waste, errors, and variation.
Continuous Improvement
11. We have a regular cadence for reviewing performance and acting on improvement ideas.
12. Improvement work is prioritized, resourced, and tracked rather than treated as extra work when time allows.
PrusIQ™ Operational Insight · High level assessment for discussion purposes only. © 2025 PrusIQ™. All rights reserved.